We would like to provide an update regarding the service interruptions experienced yesterday.
The outages were caused by a severe weather event at one of the data centres used to host some of our services. We have since been informed that the facility sustained a direct hit from a tornado, resulting in a significant power outage and associated infrastructure issues.
While power was restored, additional systems required inspection and remediation before services could be safely returned to normal operation. This extended the recovery process beyond the initial outage period.
The data centre operator worked throughout the incident to restore affected systems, and most services returned to normal operation within a couple of hours. However, some servers were affected for longer and required additional work. We have temporarily migrated two servers to a different facility in order to restore service while work continues at the affected site.
We appreciate your patience and understanding while the situation was being resolved. We will continue to monitor services closely and will provide further updates if required.
Thank you for your continued support.