The server s13 is being rebooted due to reported slowness. We expect it to come back online in the next 10 minutes.

Thank you for your patience.

We are aware that a routing issue outside of our networks is causing slowness on some servers.

Due to the nature of the internet, most connections travel through multiple third party networks and when one of them experiences high traffic or some other problem then it can affect services.

We are monitoring the situation and have contacted our network providers to see if they can work with the third party at fault.

Please note that if you need to get back online right away then you can click the [Change] button next to your Server Address/Host and change to a different server. European servers are not affected.

We are currently rebooting S11 due to an issue with streams not starting. There has been a problem which is causing a delay for the server to come back online but we are working on this to get service back up ASAP.

We are currently rebooting s31 as a customer has reported some issues with the stream. The server has been online without a reboot for almost 2 years so this may be causing it to slow down slightly.

Due to the server freezing, it is currently being rebooted. Thank you for your patience

Our network provider in Europe is currently looking into a network issue that’s currently causing buffering for some customers and may be affecting your service. They are aware of the issue and hope to have service back to normal shortly.

There is no need to open a support ticket as we are currently waiting for the network provider to fix the issue.

We are currently experiencing a network issue which is affecting your service. We hope to have service back to normal shortly.

Thank you for your patience.

Update: resolved

One of our network providers is currently experiencing a major network outage which appears to be affecting all servers based in Europe.

They are currently working hard to get service back online asap.

UPDATE (9:20AM GMT): The ETA is currently 30 minutes so service should be back up by around 10AM GMT.

UPDATE (9:34AM GMT): Servers are starting to come back online

UPDATE: (9:38AM GMT): All servers appear to be back online now. You may experience some buffering for a short period while the network settles down but it looks like the issue us now fully resolved.

Thank you for your patience.