Service has now been restored. Thank you for your patience and apologies for any inconvenience caused.

Earlier this morning, the server s16 froze and some tests were performed as a result. We have identified a  hard drive issue which is the cause of the problems.

The server is being booted back up now, it will hopefully come back online but we are also going to schedule a hard drive replacement as a permanent fix.

If you need to get your stream back online urgently then you can change to a different server by clicking the ‘Change’ button next to the server address. Please note that this will allocate new server settings.

Due to faulty hardware, the server S30 is due to be replaced in the next 2 days or so. This will mean a change of IP address.

The change won’t affect the majority of customers, but if you do stream using the IP Address (198.255.100.162) rather than the Hostname (s30.myradiostream.com) then you will need to update your settings.

Once we have the new IP, an update will be posted here.

We have had some issues with the s30 server and are planning a reinstall. This will be started in 1 hour from the time of this post.

If you are hosted on s30 you will notice up to an hour of downtime (although it should be more like 20 minutes). This should stop the server resets that have been happening regularly.

Thank you for your understanding and apologies for the inconvenience caused.

Update: Unfortunately as this server is hosted in a facility that doesn’t support remote OS reinstall, the planned reinstall is being cancelled for now. Updates will follow in the coming days.

Due to the server becoming unresponsive, it has been rebooted. Streams should come back online in 15-20 minutes.

Apologies for any inconvenience caused.

A fault was detected by our automatic monitoring system at 15:24 and after investigation we have found that the hard disk has failed.

The disk will be replaced as soon as possible, this may take several hours.

If you are affected then your server will come back up automatically when the work is complete.

If you can’t wait until the server is fixed then you can change to a different server. Please note that this will issue you with a new address and port and you will need to reconfigure your streaming software as well as any links or listings on directories such as tunein. We recommend waiting for the server to come back online, changing your server should be a last resort.

Apologies for any inconvenience caused.

UPDATE: Having reinstalled the server, it is now working as normal and hard disk replacement has been cancelled.