We are currently experiencing issues with s35 and are working to get service back online.
Thank you for your patience, the issue has now been resolved and streams are back online. If you still have problems then please open a support ticket.
We are aware of an issue affecting streams on s6. We hope to have service back to normal shortly.
Thank you for your patience.
Update: Service is now restored
We are currently looking into an issue with s36 and will update you shortly.
UPDATE: The server is now back online, streams will start up within the next few minutes.
Thank you for your patience.
One of our network providers has experienced some intermittent issues which have affected connectivity to a small number of servers. We expect service to be back to normal shortly.
Servers affected: s9 s16 s18 s21 s22
Thank you for your patience.
We are curerntly experiencing a network issue which is affecting s2, s24 and s27. This is being worked on and we hope to have service back shortly.
UPDATE: The issue has been fixed and service will return shortly.
Thank you for your patience.
We are aware of an issue with s11 and are working to fix it. We expect service to be restored shortly.
Thank you for your patience,
A major outage at Cloudflare has caused intermittent outages for some users, we expect service to be back to normal shortly.
Thank you for your patience.
UPDATE: The outage affected users in some areas for a period of around 15 minutes.
One of our network providers is currently experiencing a network outage. They are aware of the situation and working to get the problem resolved. We expect service to be back to normal shortly.
Thank you for your patience.
UPDATE: The issue seems to be resolved and all servers are responding again, but as with any outage you may experience some buffering for a little longer while the network stabilizes. Thank you for your patience and understanding.
Due to a recent update in Google Chrome, plain HTTP content (such as audio streams) will not be played for some Chrome users if hosted on a TLS enabled web page. Previously, the user would have seen a ‘mixed content’ warning.
The player that we provide with your account automatically detects whether a TLS stream is required (this has been the case for some time now as it avoided the mixed content warnings), but if you are using any other player (such as your own HTML5 player or a third party player) on your TLS enabled website then you will need to change your stream URL to the secure version.
To obtain your TLS stream URL, please log in at https://myradiostream.com/user/ and next to your server settings you will see your Stream URL – you will need to use the one with a green padlock icon next to it if your player is on a TLS enabled web page.
If you use Shoutcast then the TLS stream is provided via a web proxy.
Icecast servers support TLS natively – this makes it more reliable than using a proxy.
What is TLS?
TLS was formerly known as SSL and is the name of the encryption that’s used for securing web pages. You can tell if a web page is TLS enabled by looking at the URL – if it starts with https:// and not http:// then it is TLS enabled.
Do I need to make changes if my website isn’t TLS enabled?
No, if your web page starts with http:// then you don’t need to use the TLS enabled stream URL.
Due to an issue with s1, our supplier is replacing the server hardware. This will result in some downtime, but we hope to have service back up ASAP.
Thank you for your patience.
UPDATE: The hardware issue is now resolved, the problems that some customers have experienced over the last couple of weeks are now permanently fixed.