- 14 Dec 2017
- 9:48 pm
- Server reboot [RESOLVED]
Due to the server freezing, it is currently being rebooted. Thank you for your patience
Due to the server freezing, it is currently being rebooted. Thank you for your patience
Our network provider in Europe is currently looking into a network issue that’s currently causing buffering for some customers and may be affecting your service. They are aware of the issue and hope to have service back to normal shortly.
There is no need to open a support ticket as we are currently waiting for the network provider to fix the issue.
We are currently experiencing a network issue which is affecting your service. We hope to have service back to normal shortly.
Thank you for your patience.
Update: resolved
It appears that Shoutcast.com is down for maintenance and therefore customers will find that their server cannot connect to the YP. You may get a message on your DNAS saying that your server is ‘private’, this is normal when a server is unable to connect to the YP. This does not affect your service and your listeners can still tune in as normal, it’s just the Shoutcast website that’s not loading.
One of our network providers is currently experiencing a major network outage which appears to be affecting all servers based in Europe.
They are currently working hard to get service back online asap.
UPDATE (9:20AM GMT): The ETA is currently 30 minutes so service should be back up by around 10AM GMT.
UPDATE (9:34AM GMT): Servers are starting to come back online
UPDATE: (9:38AM GMT): All servers appear to be back online now. You may experience some buffering for a short period while the network settles down but it looks like the issue us now fully resolved.
Thank you for your patience.
We are currently experiencing a network issue which is affecting the following servers:
s30 [RESOLVED]
s35 [RESOLVED]
s36 [RESOLVED]
s37 [RESOLVED]
Our network provider is currently working to resume service as soon as possible. There is no need to open a support ticket to report this.
Thank you for your patience.
If you are using BUTT to stream to your server then we recommend you update to the latest version as soon as possible. Outdated versions of BUTT (0.1.15 and lower) don’t work with the latest version of Shoutcast (2.5.5).
Please download the latest version 0.1.16 here:
https://myradiostream.com/get-started/guides/?/74/BUTT-Broadcast-Using-This-Tool.html
EDIT: We have made this post sticky again as some customers are still using the old version of BUTT and unable to connect when updating Shoutcast.
We have updated SHOUTcast on all servers from build 732 to 733. If you’ve experienced any issues since the SHOUTcast 2.5.5 update then please restart your server to update it to the latest build.
This latest build addresses in particular a bug that has caused some low bitrate streams from working. If you had to revert back to V1 to fix this then you can now update to V2 again.
Unfortunately, there has been an issue with the maintenance on s43 and it is taking longer than expected.
We are working to get the server updated and back online ASAP.
Thank you for your patience.
The issue is now resolved, your stream will come back up shortly. Thank you for your patience.
We have updated our web player with some improvements. If you prefer the keep the old player on your website then there is no need to make any changes, it will continue to work as normal.
The new player features:
– Completely re-written to work properly with Shoutcast V2.5 as well as V1
– Add logo and background images
– Change the style and size of the player without editing your code
– New HTML5 players available (better compatibility with mobile devices, doesn’t require Flash plugin)
– Flash alternative still available, with HTML5 fallback
– More styles to be added
We recommend using the new code as the old player will no longer be updated.
We are testing new ways to monetize the player on free accounts, upgraded users are completely ad-free.