UPDATE:
The hard drive has now been replaced and the server reinstalled. All services are now back to normal, apologies for the inconvenience caused and thank you for your understanding.
Due to issues with s10, we have reinstalled the server. All streams should now be back online, if you still have problems then please open a support ticket.
Thank you for your patience.
The hard drive has been replaced and the system reinstalled. Your server will come back online in the next 15 minutes, if it doesn’t then please start it via your user area.
The server s33 experienced a crash earlier and the technicians have identified a hard drive fault. We are working on getting the issue resolved, this may require a replacement and reinstall.
Apologies for any inconvenience caused, we will post updates as they arrive.
If you are affected by this and need to get your stream back up asap then you can change to a different server by logging in at myradiostream.com and clicking ‘Change’ next to your server address.
The faulty hard drive has now been replaced and services are back to normal. Thank you for your patience.
Due to issues with the existing s30 server, we have decided to replace the hardware. This has resulted in a change of IP.
The change will not affect the majority of clients as the server address will update shortly, however if you do stream using the IP rather than Host then you will need to update your settings.
The old IP address (198.255.100.162) will no longer be supported, if you stream using the IP then please change it to 69.30.218.190 in your encoder settings and links.
If you have s30.myradiostream.com as the address in your encoder software then you don’t need to make any changes.
It appears that the OS reinstall hasn’t fixed the original problem that we were experiencing with s16 so a hard drive replacement has been arranged.
We don’t yet have an ETA but will keep clients updated here.
If you need to get your stream back online immediately then you can change your server by logging in at myradiostream.com and clicking the Change button next to your server address. Once s16 is back online you are welcome to open a support ticket to request to be changed back.
Apologies for the inconvenience caused.
Service has now been restored. Thank you for your patience and apologies for any inconvenience caused.
Earlier this morning, the server s16 froze and some tests were performed as a result. We have identified a hard drive issue which is the cause of the problems.
The server is being booted back up now, it will hopefully come back online but we are also going to schedule a hard drive replacement as a permanent fix.
If you need to get your stream back online urgently then you can change to a different server by clicking the ‘Change’ button next to the server address. Please note that this will allocate new server settings.