We will be starting planned maintenance on s9 shortly, this will result in a downtime of around 30-45 minutes. Once complete, your stream will come back online. Thank you for your patience.

[UPDATE] The maintenance is now complete and streams are back online.

We are currently performing maintenance on s16 which will cause downtime for a short time. We are working quickly to ensure that the interruption is minimal.

Update: maintenance complete, streams will come back up shortly.

We are currently performing maintenance on s35 which will cause downtime for a short time. We are working quickly to ensure that the interruption is minimal.

Update: Maintanance is now complete and all stream back online.

We are currently performing maintenance on s29 which will cause downtime for a short time. We are working quickly to ensure that the interruption is minimal.

Update 14:38: There has been an issue during the maintance period which is causing a slight delay, we will post further updates. Thank you for your patience.

Update 14:42: It was found that the hard disk was faulty, so we have decided to replace it now rather than at a later date to avoid any problems in the future.

Maintenance is now complete along with an unplanned disk replacement. All services are coming back online.

Our network provider is currently performance maintenance which will affect the service for a short period. Once the work is complete, servers will come back online.

Thank you for your understanding.

We are going to carry out emergency maintenence on S1 this morning. This is due to the hard drive starting to fail and a replacement is required.

Due to intermittent connectivity issues with s20, we have migrated the service to new hardware. The work is now complete and you should find that the servcice is now back to normal.

Thank you for your understanding.

You may be aware that we migrated some servers to new hardware towards the end of December. Unfortunately, a small number of cusomers experienced issues with the connection to the new facility due to a routing issue. We have made the decision to move the services to a different facilty in order to ensure the highest standards of service and the migration is now complete.

If you have any issues with your server then please restart it from the user area and if any issues continue as a result of the migration then please contact support.

Thank you for your patience during this time.

We are upgrading our infrastructure to ensure a more reliable and high-performing service for all our customers. As part of this improvement, we will be migrating some of our servers to a new location with upgraded hardware.

Key Details:

• Migration Date: 27th
• Old IP Deactivation: 1st January
• Hostname Stability: Hostnames will remain unchanged, ensuring uninterrupted service for most users.

For customers connecting to their stream servers using hostnames, no action is required. However, if you use an IP address to connect, please log in to the user area after the migration to obtain the updated IP or switch to using the hostname.

We appreciate your understanding and cooperation during this necessary transition. If you have any questions or need assistance, please don’t hesitate to contact our support team.

Thank you for your continued trust in our services.

Affected servers: s3, s13, s28, s31, s42, s43, s44

We are aware of an issue affecting customers on s19 and are working to restore the affected services ASAP. Thank you for your patience.

If you need to get back online straight away then there is an option to change to a different server in the user area. To do this, click the [change] button next to your server address. This will allow you to set your stream up on a different server.

Thank you for your patience while we work to resolve the issue.

Update: the cause if the outage was a power supply unit which has now been replaced.